Shipping policy

Shipping Information


Order Processing

At Hair and Accessories by April, every order is carefully prepared to ensure it meets our quality standards.

Orders are processed within 3–7 business days, excluding weekends and public holidays.
Customised or made-to-order units may require additional processing time.

Processing begins once payment has been successfully confirmed.


Delivery Within Nigeria

We offer delivery across Lagos and nationwide within Nigeria.

Delivery timelines vary depending on your location and will be communicated at checkout. All orders are handled with care to ensure they arrive in excellent condition.

Customers are responsible for:

  • Providing accurate delivery details
  • Selecting the appropriate delivery option at checkout

Orders are dispatched on business days only. We do not process or deliver orders on Sundays. Deliveries outside Lagos are not dispatched on weekends or public holidays.


International Shipping

We offer international shipping to selected countries worldwide.

All international orders are shipped via DHL Express to ensure reliable and timely delivery.

Delivery timelines may vary depending on destination and customs processes. While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control.


Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking details, allowing you to monitor your delivery.


Delays & External Factors

While we make every effort to ensure timely delivery, delays may occur due to:

  • Courier operations
  • Weather conditions
  • Customs clearance processes
  • Other unforeseen circumstances

Hair and Accessories by April is not responsible for delays caused by external factors beyond our control.


Loss, Damage, or Theft in Transit

In the event of loss, theft, or damage during transit, please notify us promptly.

We will review each case and take appropriate steps to resolve the issue.


Incorrect Delivery Information

Customers are responsible for ensuring that all delivery details provided are accurate.

We will not be liable for delays or additional costs resulting from incorrect or incomplete information.


Delivery Attempts

Our delivery partners may attempt delivery more than once. If delivery is unsuccessful due to customer unavailability, additional charges may apply for re-delivery.

 

Contact Us

For any shipping-related inquiries, please contact us at:

📧 Hair.accessoriesbyapril@gmail.com