Frequently Asked Questions
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ORDERS & DELIVERY
Do you ship nationwide and internationally?
Yes, we deliver across Nigeria and to selected international locations. Shipping fees are calculated at checkout.
How long does processing take?
Ready-to-ship orders: 3–7 business days
Custom orders: 7–14 business days
Delivery timelines and shipping fees will be provided at checkout, and a follow-up confirmation email will be sent after your order is placed.
We ensure every order is carefully prepared and packaged to maintain the quality of your hair upon delivery.
Do you accept custom orders?
Yes, we create bespoke pieces tailored to your preferences. Kindly contact us before placing your order, for guidance.
PRODUCTS
Is the hair 100% human hair?
All our pieces are made from premium human hair, carefully sourced and selected.
Can the hair be dyed or styled with heat?
Yes, our hair can be dyed and heat-styled. Professional care is recommended.
How long does the hair last?
With proper care, our hair can last for several years. Longevity depends on maintenance and usage.
RETURNS & EXCHANGES
Do you accept returns?
To maintain the quality and condition of each product, refunds are not available once a wig has been installed or used.
Do you offer exchanges?
Exchanges are allowed within 48 hours of delivery for unused wigs only. All requests are carefully reviewed and processed in cases of verified concerns.
What conditions must be met?
Items must be in their original condition and packaging.
SUPPORT
Need more help?
You can contact us through our contact page for prompt and personalised support.